In accordance with applicable regulations, the customer has the right to submit a written complaint about the service provided.

The complaint can be submitted via:

e-mail address published on the website

by mail to the service provider’s address

in person at the service provider’s address

The complaint must include the name and surname, contact details, reservation or order number and a clear description of the reason for the complaint.

The service provider undertakes to confirm receipt of the complaint without delay and to submit a response within the legal period of 15 days from the date of receipt of the complaint.

The customer will receive a response to the complaint in writing, via e-mail or mail, depending on the method of submitting the complaint.